Returns Policy

Every order is customised and made to order

AVRÉE does not hold finished stock. Each set is customised to your chosen length, shade, texture and extension type, then prepared individually for you once your order is placed. Your order is unique to you.

We do not accept returns or exchanges

Because our hair is a customised, made-to-order product and for reasons of hygiene, all sales are final. We are unable to accept returns, exchanges or refunds — including on unopened parcels — as human hair extensions are personal hygiene items that cannot be resold once they have been dispatched.

Please take your time and choose carefully before ordering. We are always happy to advise you first.

How to choose the right shade

To ensure an accurate match, we strongly recommend confirming your colour and length before ordering:

• Order our colour ring for an exact match against your own hair
• Or book a meeting with our ambassador in Marbella, who carries the physical colour ring
• Watch our colour guide videos on Instagram @avreehair
• Consult your hairstylist, who can best assess your natural colour and undertone
• Write to us with a photograph in natural daylight and we will help you choose

Defective or incorrect orders

If your order arrives damaged, defective, or does not match the specification you ordered, please contact us within 48 hours of delivery with photographs and your order number. We will always make it right.